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ICRMC SPEAKER

Nancy Miller

EVP and COO
MSA Research Inc.

Nancy is the EVP and COO of MSA Research Inc., the organization that produces ICRMC. Nancy has more than two decades of experience in financial services and prior to MSA was an executive at TD Bank. While at TD, her career included leadership roles in product management, electronic channels, and marketing. Nancy is a leader of high performing teams, and was recognized as the top marketer globally one year at TD, in addition to winning a Canadian Marketing Association Award.

Prior to joining TD, Nancy specialized in operations management, and was an instructor at Wilfrid Laurier University as well as a consultant at Andersen Consulting. She has a significant track record in the development and promotion of online products and services, and a passion for customer experience. Nancy has served on the Board of Operation Herbie at The Hospital for Sick Children, and recently helped Diabetes Canada define their digital strategy. She earned her Bachelor of Business Administration at Wilfrid Laurier University, and her Master of Business Administration at the Ivey Business School, University of Western Ontario.